Reben Mobility ABN 74 281 396 878 (Reben Mobility, we, our or us) is committed to protecting the privacy of your personal information in accordance with the Privacy Act 1988 (Cth) including the Australian Privacy Principles (APPs).
We may collect personal information about you in the course of your dealings with us (for example, if you make an enquiry via our Website, telephone or email, or purchase products or services from us).
The type of personal information we collect will depend on your dealings with us. Generally we will collect your name, telephone number and email address. We may also collect other personal and sensitive information from you (for example, if you are applying for driver training with Reben Mobility then the personal information we collect may include information related to your medical condition so training can be tailored to your needs).
We will only collect information that is necessary for our business functions.
We collect your personal information directly from you, unless it is impracticable or unreasonable to do so. From time to time we may collect personal information about you from third parties (for example, third party agencies such as National Disability Insurance Agency and health professionals such as occupational therapists).
If we are unable to collect the personal information we require, or the information provided is incorrect or incomplete, this may affect our ability to provide products or services to you.
We will use and disclose your personal information for the purposes for which we
collected it, and for other related purposes that you would reasonably expect. Generally, these purposes include responding to your enquiries, marketing and promotion, providing you with our products and services, obtaining your feedback and for our general business operations (for example, maintenance of our business records, compliance with our legal and insurance obligations and statistical purposes).
By providing us with your personal information, you consent to us using your personal information for these purposes. You agree that we may send you such information by post or by electronic means (including e-mail and SMS). You can opt-out of marketing and promotional communications at any time using an opt-out mechanism in one of our communications, or by contacting Reben Mobility via the details shown below.
We may disclose your personal information to our licensees, agents, contractors and/or promotion partners for the purposes set out above.
Apart from the above instances, we may also use and disclose your personal information
with your consent and as otherwise required or permitted by law.
We may hold your personal information in electronic formats or in hard copy. We take reasonable steps to securely store your personal information to ensure it is protected from unauthorised access, modification and disclosure, and from other types of misuse, interference and loss.
We will take reasonable steps to destroy or permanently de-identify your personal information when we no longer require it for any purpose for which it was collected. We may retain your personal information for as long as necessary to comply with any applicable law, for insurance and corporate governance purposes, for the prevention of fraud and to resolve disputes. Your personal information may also be retained in our IT system back-up records.
The transfer of data over the Internet is inherently insecure. We cannot guarantee the security, during transmission, of any personal information provided to us via our Website. Please bear this in mind when transmitting information to us by this means.
You may lodge a request to correct personal information that we hold about you if you believe it is inaccurate, incomplete, out-of-date, irrelevant or misleading. Please contact us via the contact details shown below.
You may request that we provide you with access to the personal information we hold about you. Generally, we will provide you with access, except in limited circumstances where the APPs permit us to deny access. Any such requests must be made in writing to Reben Mobility via the details shown below. Under the APPs we are permitted to charge you a reasonable fee for providing access to your personal information. Please note that no fee will be incurred for requesting access, and if your request for access is accepted we will inform you of the fee (if any) that will be payable for providing access if you proceed with your request.
We may use and disclose such passively collected information to provide better service to Website visitors, customise the Website based on your preferences, compile and analyse statistics and trends and otherwise administer and improve the Website for your use.
Generally, the personal information we collect from you is stored in Australia and we will
not disclose your personal information to recipients located overseas, except with your
consent or where we are otherwise permitted or required to do so by law. However, we
do engage in the use of third party products, including Google Drive and Citrix Podio.Such third parties maintain servers in Australia and around the world and we therefore
cannot exclude the possibility that your personal information may be processed on
servers located outside Australia, including in the United States or America.
You may lodge a complaint with us if you believe we have handled your personal information other than in accordance with the APPs. To do so please contact us via the contact details below.
We will confirm receipt of your correspondence, and in the case of a complaint, will set out the time frame we require to investigate your complaint and provide you with a response as quickly as possible, which generally will be within 14 days of receiving your complaint.